Before work starts
If a creator has not started and the brief is cancelled, keep the job record clear and request a refund before release.
Do not ask a creator to begin work if the budget, deliverables or timing are still unresolved.
During delivery
If scope changes, align on the new deliverables before continuing. A refund dispute is easier to avoid when expectations are written into the job workflow.
Keep feedback specific: what was missing, what needs revision and whether the original brief covered that request.
After release
Released payments should reflect accepted delivery. After release, refunds may be harder because the creator payout workflow has already moved forward.
If something is wrong after release, document the issue and contact the OpenAttention team through the existing support channel.
What OpenAttention can review
OpenAttention can use job, payment and review records to understand what happened inside the platform.
External agreements, private messages and missing context may limit what the team can evaluate.